7bd9 Terms & Conditions

Introduction

These Terms & Conditions ("Terms") govern the access and use of the online betting and casino platform operated under the brand name 7bd9, accessible at 7bd9.io (the "Platform"). Throughout this document, references to "7bd9", "we", "us", or "our" refer to the operators of the Platform. References to "you", "the user", or "the player" refer to any individual who accesses, registers on, or otherwise uses the Platform.

7bd9 provides online sports betting, live casino games, slot games, virtual games, and related entertainment services. The Platform is designed specifically for the Bangladesh market and is available exclusively in English. All services are provided for entertainment purposes only. Gambling carries financial risk, and players are encouraged to approach all betting activities responsibly.

By creating a 7bd9 account or by placing a bet or playing any game on the Platform, you confirm that you have read and fully understood these Terms and that you agree to be legally bound by them. These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, all of which form part of the agreement between you and 7bd9.

Eligibility

To be eligible to register and use the 7bd9 Platform, you must satisfy all of the following conditions at the time of registration and on an ongoing basis throughout your use of the Platform:

• You are at least 21 years of age. 7bd9 strictly enforces the 21+ age restriction and will suspend any account where this requirement cannot be confirmed.
• You are accessing the Platform from a jurisdiction where online betting and casino gaming is not explicitly prohibited under applicable local law.
• You are acting as a private individual in a personal capacity, and not on behalf of any business, syndicate, or commercial operation.
• You are not currently subject to a self-exclusion order placed by yourself on 7bd9 or on any affiliated platform.
• You have not previously had an account closed or suspended by 7bd9 for breach of these Terms.
• You are of sound mind and are not placing bets under duress, undue influence, or as a result of a gambling addiction that has not been disclosed to 7bd9 support.

Account Registration

To access the full features of the 7bd9 Platform — including placing bets, playing casino games, and making deposits and withdrawals — you must register a personal account. The registration process requires you to provide accurate, current, and complete information including your full legal name, date of birth, residential address in Bangladesh, and a valid contact method.

One Account Per Person

Each individual may hold only one registered account on 7bd9. Creating multiple accounts — whether under the same identity or different identities — is strictly prohibited. Where 7bd9 identifies duplicate accounts, all associated accounts will be suspended, and any balances or pending withdrawals may be frozen pending investigation. This includes accounts that share the same device, IP address, payment method, or verified identity.

Account Credentials

You are solely responsible for the security of your username and password. You must not share your login credentials with any other person. 7bd9 will treat any activity performed using your account credentials as having been authorised by you. If you suspect that your account credentials have been compromised, you must change your password immediately and notify 7bd9 support without delay.

Accuracy of Information

All information provided during registration must be truthful and accurate. Providing false, misleading, or fraudulent information during registration is a breach of these Terms and will result in the immediate suspension of your account and the forfeiture of any funds held within it. 7bd9 reserves the right to request supporting documentation to verify the accuracy of any information provided.

Identity Verification (KYC)

In order to protect both players and the integrity of the Platform, 7bd9 operates a Know Your Customer (KYC) verification process. KYC verification may be required before a player is permitted to make a withdrawal, before large deposits are processed, or at any point during the lifecycle of an account at 7bd9's discretion.

Acceptable identification documents for KYC verification include, but are not limited to:

• National ID card (NID) issued by the Bangladesh Election Commission
• Valid passport
• Driver's licence issued by the Bangladesh Road Transport Authority
• Birth registration certificate (for age verification purposes)

In addition to identity documents, proof of address and proof of payment method ownership may be requested. Players who fail to complete the KYC process within a reasonable timeframe following a request by 7bd9 may have their withdrawal requests held and their account access restricted until verification is completed.

Deposits & Payments

7bd9 accepts deposits via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank. All deposits are processed in Bangladeshi Taka (BDT / ৳). Minimum and maximum deposit amounts may apply depending on the payment method selected and will be displayed in the cashier section of your 7bd9 account.

Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 7bd9 account balance within 60 seconds. Bank transfer deposits may take longer depending on the processing times of the sending institution. If a deposit is not reflected in your account within a reasonable period, please contact 7bd9 support with your transaction reference number.

Currency and Fees

All account balances, bets, and payouts on 7bd9 are denominated in Bangladeshi Taka (৳). 7bd9 does not charge transaction fees on deposits made via supported payment methods. However, your payment service provider may apply their own charges, which are outside 7bd9's control and are not reimbursed by 7bd9.

Third-Party Payments

Deposits must be made from a payment account that is registered in your own name. Payments made from third-party accounts — including accounts belonging to family members, friends, or any other individuals — are strictly prohibited. Where third-party deposits are identified, 7bd9 reserves the right to suspend the account and return the deposit to the source.

Withdrawals

Withdrawal requests on 7bd9 are processed back to the same payment method used to make the original deposit wherever technically possible. Withdrawals are subject to successful KYC verification and the satisfaction of any applicable bonus wagering requirements attached to your account balance at the time of the request.

Processing Times

7bd9 aims to process all withdrawal requests as quickly as possible. Withdrawals to bKash, Nagad, Rocket, and Upay are typically processed within 60 seconds of approval. Bank transfer withdrawals may take one to three business days depending on the receiving institution's processing schedule.

Withdrawal Limits

Minimum and maximum withdrawal limits apply and are displayed in the cashier section of your 7bd9 account. These limits may vary depending on your account verification level, the payment method selected, and any promotional conditions attached to your current balance. VIP account holders may be eligible for enhanced withdrawal limits.

Pending Withdrawals

While a withdrawal request is pending, the corresponding amount will be held and unavailable for betting or further use. You may cancel a pending withdrawal request before it is processed, at which point the funds will be returned to your active account balance. Once a withdrawal has been processed and transmitted to your payment provider, it cannot be reversed.

Bonuses & Promotions

7bd9 offers a range of bonuses and promotions to both new and existing players. These include, but are not limited to, the welcome bonus, reload bonuses, cashback offers, free bet promotions, seasonal Eid and Pohela Boishakh bonuses, and VIP-tier rewards. All bonuses are subject to specific terms that are communicated at the time the promotion is offered.

Wagering Requirements

Bonus funds issued by 7bd9 are subject to wagering requirements before they can be converted to withdrawable funds. The wagering requirement multiplier applicable to each specific bonus will be clearly stated in the promotion terms. For example, a bonus with a 10x wagering requirement on a ৳1,000 bonus means you must place total bets of ৳10,000 before the bonus can be withdrawn.

Bonus Abuse

7bd9 monitors all account activity to identify patterns of bonus abuse. Bonus abuse includes, but is not limited to: opening multiple accounts to claim the same promotion, placing opposing bets to nullify risk while satisfying wagering requirements, exploiting system errors, or providing false information to qualify for a promotion. Accounts found to be engaged in bonus abuse will be suspended and all associated bonuses and winnings will be forfeited.

Betting Rules

All sports bets placed on 7bd9 are subject to the specific sporting event rules applicable to that market, as well as the general betting rules of the Platform. By placing a bet, you confirm that you understand and accept the rules applicable to that bet.

Bet Acceptance

7bd9 reserves the right to refuse or limit any bet at its sole discretion without providing a reason. Bets are not accepted until confirmed and given a unique bet reference number visible in your account's betting history. A bet for which no confirmation has been issued is not a valid bet, regardless of any communication that may have appeared during the placement process.

Void Bets

Bets may be declared void in circumstances including, but not limited to: the cancellation or abandonment of the sporting event before the relevant market has been determined; the identification of a clear pricing error; or the discovery of evidence that the bet was placed on a manipulated or match-fixed event. In all void bet scenarios, the original stake is returned to the player's account balance.

Live / In-Play Betting

Live in-play betting markets are offered on selected cricket, football, and other sporting events. Live markets are subject to suspension during key moments in the event such as wickets, boundaries, penalty kicks, and video referee reviews. 7bd9 is not liable for any bets placed immediately before or after a market suspension event where the system has correctly logged the timing of the bet placement.

Cricket Betting Specific Rules

For cricket markets on BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series, the following specific rules apply:

• Match Winner markets require the match to be completed or a Duckworth-Lewis-Stern (DLS) result declared for bets to stand.
• If a match is abandoned without a ball being bowled, all bets are void and stakes are returned.
• Player performance markets require the named player to bat or bowl for bets to stand, unless otherwise stated.
• Over/under run totals in limited-overs cricket are settled on the full quota of overs unless DLS applies, in which case the revised target is used.

Casino & Games

The 7bd9 casino section offers slot games, live dealer tables, virtual games, and instant-win products supplied by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All game outcomes are determined by independent, certified random number generators (RNG) and are not influenced by 7bd9.

Game Malfunctions

In the event of a game malfunction — including software errors, disconnections, or incorrect display of information — the affected game round will be declared void and the player's stake for that round will be returned to their account balance. 7bd9 is not liable for any losses arising from game malfunctions caused by the player's device, internet connection, or third-party software.

Disconnections During Live Casino

If your connection to a live dealer table is interrupted after a bet has been confirmed and the game round has commenced, the bet will stand and will be settled according to the actual game outcome. Live dealer game results are recorded on the provider's servers and are final. 7bd9 recommends using a stable internet connection when participating in live dealer games.

Return to Player (RTP)

The theoretical Return to Player (RTP) percentage for each slot game is determined by the game studio and is available in the game's information panel. RTP figures are calculated over millions of game rounds and represent a long-run theoretical average, not a guaranteed return on any individual session. 7bd9 does not alter RTP figures from those set by the original game studio.

Prohibited Conduct

The following activities are strictly prohibited on the 7bd9 Platform and will result in immediate account suspension and potential forfeiture of funds:

• Creating more than one account, whether under your own identity or any other identity.
• Providing false, misleading, or fraudulent information at any point during account registration, KYC verification, or communication with 7bd9 support.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, navigate the Platform, or interact with any game.
• Exploiting software bugs, pricing errors, or system vulnerabilities for financial gain. Any winnings derived from a known error must be reported immediately.
• Engaging in match-fixing, sports manipulation, or placing bets based on inside knowledge of a sporting event's predetermined outcome.
• Money laundering or using the 7bd9 Platform for any transaction that constitutes or facilitates criminal activity.
• Collusion with other players in live casino games or sports betting syndication intended to manipulate market outcomes.
• Charging back deposits made to your 7bd9 account via your payment provider without first contacting 7bd9 support to resolve the dispute.
• Using the Platform while subject to a self-exclusion order or while your account is suspended.
• Sharing, selling, or transferring your 7bd9 account to another person.

Account Suspension & Termination

7bd9 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within a reasonable timeframe following a request.
• Suspected fraudulent activity, money laundering, or criminal conduct.
• Account inactivity exceeding twelve consecutive months.
• Request by the account holder to close their account under the self-exclusion programme.
• A legal or regulatory requirement to restrict access to the Platform for specific users or regions.

Closing Your Account

You may request the closure of your 7bd9 account at any time by contacting support via live chat or email. Upon closure, any remaining balance will be returned to your verified payment method within the standard withdrawal processing timeframe, provided that all KYC and wagering requirements have been satisfied. Active bonuses attached to your account at the time of closure will be forfeited.

Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, bet, or game activity has been recorded for a period of twelve consecutive months. 7bd9 will notify the account holder via their registered contact details before applying any inactivity fee or taking further action regarding the account balance. Inactivity fees, where applicable, will be disclosed in the cashier section of the Platform.

Intellectual Property

All content on the 7bd9 Platform — including but not limited to logos, brand marks, website design, graphics, text, software, game interfaces, promotional materials, and audio-visual content — is the intellectual property of 7bd9 or its licensed third-party suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the 7bd9 Platform without prior written consent from 7bd9. Any unauthorised use of 7bd9's intellectual property may result in legal action.

Limitation of Liability

To the fullest extent permitted by applicable law, 7bd9 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the Platform. This includes, but is not limited to, losses arising from:

• Betting outcomes, game results, or sporting event results that are unfavourable to you.
• Technical failures, server downtime, internet connectivity issues, or software errors that affect your ability to place bets or access your account.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Unauthorised access to your account resulting from your failure to keep your credentials secure.
• Changes to sports fixtures, event cancellations, or results declared under reserve conditions such as DLS.

7bd9's total aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total amount deposited by you into your 7bd9 account in the thirty-day period immediately preceding the incident giving rise to the claim.

Privacy & Data Protection

7bd9 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at 7bd9.io/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. All personal data held by 7bd9 is stored on servers protected by 256-bit SSL encryption.

7bd9 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for marketing purposes. Data may be shared with payment processors, KYC verification services, and regulatory authorities only where strictly necessary to operate the Platform or comply with applicable legal obligations.

Responsible Gaming

7bd9 is committed to promoting safe and responsible gambling. We provide a range of tools that allow players to take control of their gambling activity, including deposit limits, session time alerts, cooling-off periods, and permanent self-exclusion. These tools are accessible from within your account settings at any time.

If you feel that gambling is causing you harm — financial, emotional, or relational — please reach out to our support team immediately via live chat or by emailing [email protected]. Our team will assist you in activating any responsible gaming tool or in closing your account under the self-exclusion programme without delay. For additional guidance, you may also visit our dedicated Responsible Gaming page.

Amendments to These Terms

7bd9 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, 7bd9 will notify registered users via their registered contact method or by displaying a prominent notice on the Platform prior to the changes taking effect. The date of the most recent update will always be displayed at the top of this page.

Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree with the amended Terms, you must cease using the Platform and contact support to close your account. It is your responsibility to review these Terms periodically to stay informed of any changes.

Governing Law & Disputes

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. 7bd9 operates as a safe and reliable platform committed to resolving player disputes fairly and transparently.

In the event of a dispute regarding a bet settlement, game outcome, account balance, or bonus calculation, you should contact 7bd9 support in the first instance. Our support team will investigate the matter and provide a written response within a reasonable timeframe. If you are not satisfied with the outcome of the support team's investigation, you may escalate the matter in accordance with the dispute resolution procedure communicated to you by the support team at that time.

All disputes must be submitted within thirty days of the event giving rise to the dispute. Claims submitted after this period may not be investigated. 7bd9's records — including bet logs, account history, server-side game data, and transaction records — shall be considered the definitive record in any dispute, absent clear evidence of a technical error on 7bd9's part.

Contact Information

If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint, please contact the 7bd9 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within your 7bd9 account dashboard
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When contacting support regarding a specific dispute or complaint, please include your registered username, the date and time of the incident, a clear description of the issue, and any relevant transaction or bet reference numbers. This will allow our team to investigate and respond as efficiently as possible.