7bd9 Privacy Policy

Introduction

7bd9 operates an online betting and casino platform accessible at 7bd9.io, serving players primarily based in Bangladesh. As part of delivering our services — which include sports betting, live casino games, slot games, and related entertainment products — we necessarily collect and process certain personal information about our registered users.

This Privacy Policy sets out in clear, plain English exactly what personal data 7bd9 collects, the purposes for which that data is used, the circumstances in which it may be shared with third parties, the security measures we apply to protect it, how long we retain it, and the rights you hold as an individual over your own personal data.

7bd9 is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not use your personal data for purposes beyond those described in this policy without first obtaining your explicit consent. If you have any questions about this policy or about how your data is handled, please contact our support team at any time.

This Privacy Policy applies to all personal data collected through the 7bd9 website, mobile platform, live chat system, email correspondence, and any other channel through which you interact with 7bd9. It applies to all registered account holders and to visitors who browse the platform without registering.

Personal Data We Collect

The categories of personal data that 7bd9 collects from users include the following. Not all data types apply to every user — the specific data collected depends on the services you use and the interactions you have with the platform.

Identity & Contact Information

• Full legal name (as provided during account registration)
• Date of birth (used for age verification — 7bd9 is a 21+ platform)
• Residential address in Bangladesh (city, district, postal code)
• Email address
• Mobile phone number (used for account security and support)

Identity Verification (KYC) Documents

• National ID card (NID) image or scan
• Passport copy (where submitted as alternative verification)
• Driver's licence issued by the Bangladesh Road Transport Authority
• Proof of address documentation (utility bill, bank statement)
• Selfie or live photo submitted for identity matching purposes

Financial & Transaction Data

• Deposit and withdrawal transaction records (amounts, dates, payment method used)
• Mobile financial service identifiers (e.g., bKash account reference, Nagad account reference) — not full credentials
• Bank account reference information where bank transfers are used
• Bonus claim and wagering activity records

Betting & Gaming Activity

• Bet placement history, including markets, stakes, odds, and outcomes
• Casino game session data including game titles played, bet sizes, session durations, and results
• Responsible gaming tool activations (deposit limits set, self-exclusion requests, time-out periods)

Technical & Device Data

• IP address at the time of login and transaction events
• Device type, operating system, and browser version
• Session timestamps and platform navigation logs
• Cookie identifiers and similar tracking data (see Section 7 for full cookie details)

Communications Data

• Live chat transcripts with 7bd9 support agents
• Email correspondence sent to and received from 7bd9 support
• Survey responses and feedback submissions (where you choose to participate)

How We Collect Your Data

7bd9 collects personal data through the following channels and methods:

• Account Registration: When you create a 7bd9 account, you directly provide your name, date of birth, contact details, and other registration information through the sign-up form.
• KYC Verification Submissions: When you submit identity documents in response to a KYC verification request, those documents and the data they contain are collected and stored securely.
• Deposits and Withdrawals: Transaction data is generated automatically when you initiate a deposit or withdrawal through any of the supported payment methods on the platform.
• Betting and Gaming Activity: Your activity on the platform — every bet placed, every game session started, and every outcome recorded — is captured automatically by our platform's backend systems.
• Support Interactions: When you contact 7bd9 support via live chat or email, the content of those communications is recorded and stored for quality assurance and dispute resolution purposes.
• Cookies and Tracking Technologies: Technical data about your device, browser, and platform interactions is collected automatically via cookies and server-side logging when you visit 7bd9.io (see Section 7).
• Third-Party KYC Providers: Where 7bd9 uses external KYC verification services to cross-check identity documents, those providers may return supplementary verification data to 7bd9 as part of the verification process.

How We Use Your Personal Data

7bd9 uses the personal data it collects for the following defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

Marketing Communications

7bd9 may send you promotional communications about bonuses, special offers, and platform features via your registered email address or mobile number. These communications are sent only where you have opted in to receive them during registration or through your account notification settings. You may unsubscribe from marketing communications at any time by updating your notification preferences in your account settings or by contacting support.

7bd9 does not use your personal data to serve targeted advertising through third-party advertising networks. Promotional communications are sent directly by 7bd9 through our own channels only.

Legal Basis for Processing

7bd9 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to fulfil the contract between you and 7bd9 — that is, to operate your account, process your bets, and handle your deposits and withdrawals. Without this processing, 7bd9 cannot provide its services to you.
• Legal Obligation: Certain processing activities — particularly KYC identity verification, transaction record-keeping, and fraud reporting — are required by applicable laws and regulations. 7bd9 processes data for these purposes to comply with its legal obligations.
• Legitimate Interests: Some processing activities are carried out on the basis of 7bd9's legitimate business interests, including fraud prevention, platform security monitoring, responsible gaming intervention, and platform improvement through anonymised analytics. These interests do not override your fundamental rights and freedoms.
• Consent: Where processing is not covered by the above grounds — for example, sending optional marketing communications — 7bd9 will obtain your explicit consent before processing. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

Data Sharing & Third Parties

7bd9 does not sell, rent, or trade your personal data to third parties. However, we do share specific data with carefully selected third-party service providers where it is necessary to operate the platform or comply with legal requirements. All third-party data processors engaged by 7bd9 are required to handle your data securely and in accordance with applicable data protection standards.

Categories of Third Parties We Share Data With

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive the transaction data necessary to process your deposits and withdrawals. These providers are governed by their own privacy policies and applicable financial regulations.
• KYC & Identity Verification Services: Where 7bd9 uses third-party KYC providers to verify identity documents, those providers receive and process the document images and data you submit. They are contractually required to use this data solely for verification purposes.
• Game Studios & Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited session data (such as player ID and game session tokens) to enable game functionality and settle game round outcomes. They do not receive your full identity or contact information.
• Fraud Prevention & Security Services: Technical data including IP addresses and device fingerprints may be shared with security service providers engaged to protect the platform against fraud, bot activity, and unauthorised access.
• Legal & Regulatory Authorities: 7bd9 may be required to disclose personal data to law enforcement agencies, courts, or regulatory bodies where compelled to do so by applicable law or a valid legal order. In such cases, 7bd9 will disclose only the minimum data necessary to satisfy the legal requirement.

Cookies & Tracking Technologies

7bd9 uses cookies — small text files stored on your device by your browser — and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and collect anonymous usage statistics that help us improve the service. Below is a description of the specific types of cookies used on 7bd9.io.

Essential Cookies

These cookies are strictly necessary for the platform to function. They enable core features such as maintaining your login session, storing your account preferences, and ensuring secure authentication between your browser and our servers. The platform cannot operate without these cookies and they cannot be disabled.

Performance & Analytics Cookies

7bd9 uses anonymous analytics tools to understand how players navigate the platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is collected in aggregated, anonymised form and is used solely to improve the platform. It cannot be used to identify individual users.

Functional Cookies

Functional cookies allow the platform to remember choices you make — such as your preferred language (English), your responsible gaming limit settings, and whether you have acknowledged platform notices. Disabling these cookies may result in some personalisation features not working correctly.

What We Do Not Use Cookies For

7bd9 does not place third-party advertising cookies on your device. We do not use cookies to track your activity across other websites or to build advertising profiles. The cookies present on 7bd9.io are limited to those necessary to operate the platform and understand its technical performance.

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or delete cookies on a per-site basis. Please note that blocking essential cookies will prevent you from logging in to your 7bd9 account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Data Security

The security of your personal data is a priority for 7bd9. We apply a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 7bd9's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This means that your login credentials, transaction data, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Personal data and KYC documents stored on 7bd9's servers are encrypted at rest. Even in the unlikely event of a server breach, encrypted data cannot be read without the corresponding decryption keys.
• Access Controls: Access to personal data within 7bd9's internal systems is restricted on a strict need-to-know basis. Only authorised personnel who require access to perform their specific job functions are granted access, and all internal access is logged and periodically audited.
• Two-Factor Authentication (2FA): 7bd9 supports two-factor authentication for player accounts, providing an additional layer of security beyond your password. We strongly recommend enabling 2FA in your account security settings.
• Fraud Detection Systems: Automated systems monitor account activity in real time for signs of unauthorised access, unusual transaction patterns, and other security anomalies. Suspicious activity triggers alerts for immediate investigation.
• Regular Security Reviews: 7bd9 conducts periodic reviews of its data security practices and infrastructure to identify and address potential vulnerabilities proactively.

Data Retention

7bd9 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your account, and to comply with applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Personal data associated with an active 7bd9 account is retained for the full duration of the account's active status and for a period following account closure as required by applicable law.
• KYC Documents: Identity verification documents are retained for a minimum period as required to satisfy anti-money laundering (AML) and financial record-keeping obligations. Following the expiry of this retention period, KYC documents are securely deleted or anonymised.
• Transaction Records: Financial transaction records including deposit and withdrawal history are retained for the period required by applicable financial regulations to support auditing, dispute resolution, and legal compliance.
• Betting & Gaming Logs: Bet placement records and game session data are retained for a period sufficient to resolve any disputes arising from those activities, and thereafter for as long as required by applicable law.
• Support Communications: Live chat transcripts and email correspondence with 7bd9 support are retained for a period necessary for quality assurance and dispute resolution purposes.
• Closed or Suspended Accounts: Where an account has been closed or suspended, certain data categories may be retained beyond the standard retention period where required by law, for fraud prevention purposes, or where an unresolved dispute exists.

When personal data is no longer required and the applicable retention period has expired, it is securely deleted from 7bd9's systems or anonymised such that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for aggregate statistical purposes.

Your Data Rights

As a 7bd9 account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the 7bd9 support team via live chat or at [email protected].

• Right of Access: You have the right to request a copy of the personal data that 7bd9 holds about you. Upon receiving a valid access request, 7bd9 will provide you with a summary of the personal data categories held and, where requested, a copy of specific data records.
• Right to Rectification: If any personal data held by 7bd9 about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic account information such as your email address and contact number can be updated directly in your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where you object to processing based on legitimate interests. Note that erasure requests may not be fulfilled where retention is required by law.
• Right to Restrict Processing: You may request that 7bd9 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a decision on that objection is pending.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on 7bd9's legitimate interests. You also have an absolute right to object to your personal data being used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

7bd9 will acknowledge all data rights requests within a reasonable period and will aim to respond substantively within thirty days. In cases where a request is complex or involves a large volume of data, 7bd9 may extend this period and will notify you accordingly.

Children & Minors

7bd9 is strictly an adults-only platform. The minimum age to register and use the 7bd9 platform is 21 years old. 7bd9 does not knowingly collect personal data from individuals under the age of 21, and registration by minors is strictly prohibited under our Terms & Conditions.

During account registration, users are required to provide their date of birth, which is used to confirm that the minimum age requirement is met. In addition, 7bd9's KYC verification process includes age confirmation as a mandatory component. Where 7bd9 identifies or has reason to believe that an account has been registered by a person under the age of 21, that account will be suspended immediately, and any personal data collected will be securely deleted in accordance with our data retention policy.

If you believe that a person under the age of 21 has registered an account on 7bd9, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action without delay.

Third-Party Links

The 7bd9 platform may, from time to time, contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These third-party services operate independently of 7bd9 and are governed by their own privacy policies and data protection practices.

7bd9 is not responsible for the privacy practices of any third-party service. When you interact with a third-party payment provider to complete a deposit or withdrawal, your data is transmitted directly to that provider and is subject to their own privacy policy. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the 7bd9 platform.

7bd9 does not control the content, security practices, or data handling of third-party platforms, and the inclusion of references to third-party services on 7bd9.io does not constitute an endorsement of those services' privacy practices.

Updates to This Privacy Policy

7bd9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made to this policy, 7bd9 will notify registered users by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address.

The effective date shown at the top of this Privacy Policy will be updated each time the policy is revised. We encourage you to review this policy periodically to stay informed about how 7bd9 handles your personal data. Continued use of the 7bd9 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms.

If any update to this Privacy Policy materially affects how we use data that was collected under a prior version of the policy, and where that use requires your consent, 7bd9 will seek fresh consent from affected users before proceeding with the new processing activity.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 7bd9 handles your personal data, please do not hesitate to contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly within your 7bd9 account dashboard
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

When contacting 7bd9 in relation to a data rights request or a privacy concern, please include your registered username and a clear description of your request or concern. This will allow our team to locate your account records and respond as efficiently as possible. 7bd9 aims to acknowledge all privacy-related enquiries within 24 hours and to provide a full substantive response within 30 days.